PRIVACY POLICY
CUSTOMER PERSONAL DATA PROTECTION CHARTER
1. Our commitments to the protection of your personal data
SOCO maintains a close relationship with the customers of its centers and is now creating a Personal Data Protection Charter. This charter applies in particular to the website http://www.soco.fr
This charter informs you of our commitments to the protection of your personal data: it presents in a single document clear, simple and sincere information concerning the data processing carried out by SOCO. This charter will allow you to understand what information and personal data (hereinafter referred to as “personal data”) that we collect and the use we make of it to provide you with daily services while respecting all your rights over your personal data.
SOCO is committed to respecting the rights of individuals and all laws and regulations in force:
Transparency: we provide you with all useful information on the purposes and recipients of your collected data;
Legitimacy and relevance: we only collect and process data necessary for the declared purposes;
Confidentiality and integrity: we put in place all technical and organizational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;
Retention: we keep your personal data only for as long as necessary for the purposes of the processing or service specified;
Right of access: we offer you the possibility of accessing, modifying, correcting or deleting your personal data by contacting us at the following address:
SOCO GDPR – Access rights 7 rue Tronchet 75008 PARIS France Or by email: contact@soco.fr
OUR USES OF YOUR PERSONAL DATA
2.1 On what occasions do we collect your personal data?
Your personal data may be collected in the context of:
‐ Recruitment;
‐ Your membership in our loyalty programs;
- From visiting our website;
‐ Visiting our online services;
‐ Forms relating to services;
- From our commercial relationship;
‐ Your contacts with our customer service,
2.2 What is the nature of the data collected?
The personal data collected are those that you provide as part of our commercial or institutional relationship when, for example:
‐ Sending your CV;
‐ The creation of your customer account;
‐ Managing your orders;
‐ Monitoring commercial or promotional information about our online services;
‐ Any exchange with SOCO such as with customer service;
‐ Subscription to our newsletters
This data is collected by forms, whether electronic or paper, or in response to questions asked, for example, by our customer service.
Mandatory data is specified by an asterisk on the collection support.
Personal data related to SOCO’s products and services.
Exclusion of special categories of personal data
In accordance with the law, we do not collect any data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purposes of identifying an individual uniquely physical, personal data concerning health or personal data concerning the sex life or sexual orientation of a natural person.
2.3 How do we use your data?
We use your data in accordance with the conditions of this Charter with a constant concern for transparency and security.
Use case :
‐ When you apply for a job, the information you provide when submitting your CV will be transmitted to SOCO's Human Resources department and stored in our database so that we can call you if a position becomes available.
- When you have consented, following clear, apparent and precise information concerning the processing carried out, for one or more specific purposes either by means of a written declaration, including by electronic means, or due to an absence of opposition either to an oral declaration;
‐ When they are necessary for the execution of a sales contract, general conditions of sale or use or for the execution of pre-contractual measures taken at your request;
‐ For compliance with SOCO’s legal or regulatory obligations;
‐ When the legitimate interests of SOCO or recipients may be such as to justify processing by SOCO of your personal data (example: insurance, etc.);
These processing operations are implemented taking into account your interests and your rights as a client and/or candidate. As such, they are accompanied by measures intended to ensure the protection of your interests and your rights;
2.4 Why do we collect your data?
‐ For the purposes of the recruitment process
‐ Manage our commercial relationship;
‐ Manage our newsletter;
‐ Offer our services, process your purchases and orders;
‐ Deliver products and services;
‐ Communicate with you regarding your orders, invoices, products, services and promotional offers;
‐ Keep and update our customer files;
‐ Offer adapted, personalized services, particularly as part of the development of our products and services;
‐ Improve your customer experience through better knowledge of our customers;
‐ Thanks to data analyses, we can personalize our products and services to adapt them to the needs of our customers;
‐ Suggest innovative services and products or complementary or promotional offers in a marketing context or display relevant and targeted advertisements based on previous behavior or any other useful information, after obtaining your consent;
‐ Prospecting and developing our activities;
‐ Carry out analyzes and statistics, and develop management, measurement and reporting tools with a view to adapting our commercial and marketing activities;
‐ For technical needs (e.g.: accessing your customer account, storing your personal data to avoid having to re-enter them during your visit or during your next visits to the site).
2.5 What analyzes do we carry out on your data?
SOCO and its subcontractors may carry out analyzes of the data collected for marketing purposes.
This data is then transformed into detailed anonymous profiles before any use with the aim of:
‐ Carry out targeted internet advertising campaigns aimed at customers;
‐ Allow customers to benefit from offers corresponding to their consumption habits.
Cookies :
If you do not wish to benefit from cookies* and targeted advertising*, based on your interests, you have several options allowing you to deactivate this functionality:
‐ You can configure your browser settings to restrict or block cookies from the Site. Your browser may contain information on how to adjust your settings.
‐ You can also visit www.allaboutcookies.org for general information about cookies and how to adjust cookie settings in various browsers. This site also explains how to delete cookies from your computer. You can also opt out of targeted cookies from certain vendors using the opt-out process presented by www.youronlinechoices.eu .
Restricting cookies may impact the functionality of the Site.
About Cookies
A cookie is a text file that contains a small amount of information downloaded to your computer or mobile device when you visit a website. On this Site, cookies have several functions. They allow you to navigate efficiently between pages, remember your preferences and, generally, improve your experience on the Site. They also help make online advertisements more relevant to you and your interests.
About targeted ads
We work with advertising partners to provide you with relevant advertising content.
2.6 Who are the recipients of your personal data?
Only authorized people within SOCO and its subcontractors can access your personal data when this is necessary for the execution of our commercial/institutional and/or recruitment relationship.
Our service providers may also be recipients of personal data strictly necessary for the performance of the services that we have entrusted to them (example: delivery address, etc.).
Certain personal data may also, where applicable, be sent to third parties strictly to meet legal, regulatory or conventional obligations or to legally authorized authorities.
2.7 Where is your personal data stored?
The data is stored by SOCO and its subcontractors who collect it, in compliance with French and European regulations.
We may share with other companies personal data strictly necessary for the implementation of the services you have contracted or subscribed to.
Operations with a third party recipient of your data are subject to an agreement with said third party in order to ensure the protection of your data and respect for your rights.
The information we collect about you is stored in the EU.
In the context of a transfer to a country outside the European Union, rules ensuring the protection and security of this information have been put in place.
2.8 How long do we keep your personal data?
The data retention periods comply with the recommendations of the CNIL and/or legal obligations:
Categories of personal data
Active retention rules
Data from your customer account
3 years after last customer contact
Data from your loyalty program
3 years after last customer contact
Personal connection data for websites (e.g. IP address)
1 year
Cookies
Validity period 13 months maximum
Purchase data
3 years
Prospect data
Data retained as long as the customer remains active and does not request deletion of their data.
If you have any questions about the protection of your personal data, please contact us at the following address: contact@soco.fr
You can unsubscribe from any newsletter at any time by clicking on the link in each newsletter.
You can exercise your access rights by mail accompanied by a copy of any identity document by sending a letter to the following address:
SOCO
GDPR – Right of access
7 rue Tronchet
75008 PARIS France
or by email: contact@soco.fr
Respecting your right to the protection, security and confidentiality of your data is a priority for us.
SOCO undertakes to implement security measures adapted to the degree of sensitivity of personal data to protect them against any malicious intrusion, loss, alteration or disclosure to unauthorized third parties.
When developing, designing, selecting and using our services which rely on the processing of personal data, SOCO takes into account the right to protection of personal data from the design stage.
As such, for example, we anonymize personal data whenever necessary.
All personal data being confidential, their access is limited to SOCO employees and, where applicable, to our subcontractors and service providers acting on behalf of SOCO, who need it in the context of the execution of their missions.
All persons with access to your data are bound by a duty of confidentiality and are subject to disciplinary measures and/or other sanctions if they do not respect these obligations. Transactions with a third party recipient are subject to a contract to ensure the protection of your personal data and respect for your rights.
“Collect”, collect personal data. This collection can be carried out, in particular, using questionnaires or online forms;
“Consent”, your consent means any manifestation of will, free, specific, informed and unequivocal by which you accept, by a declaration or by a clear positive act, that personal data concerning you be the subject of 'a treatment ;
“Personal data” or “personal data” means any information relating to an identified or identifiable natural person; which can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to its physical identity , physiological, genetic, psychological, economic, cultural or social;
“Right of access”: designates all fundamental rights as described in European regulations (1), relating to:
‐ The right to information;
‐ The right of access;
- The right of rectification;
‐ the right to erasure or right to be forgotten;
‐ The right to portability;
‐ Opposition rights;
‐ The right to imitation of treatment;
‐ The right to define guidelines relating to the conservation, erasure and communication of one's personal data after one's death.
“Products or services” means all products and services, including technological ones (sites, applications and associated services) offered or which will be offered by SOCO;
“Commercial prospecting” is understood as the search for customers, the fact that it is commercial means that it is relative to commerce, that it relates to it;
“Commercial relationship” includes all relationships between SOCO and its customers such as, for example, during your purchases of products or services, the use of after-sales service, your participation in online games, return your products, your complaints, your participation in satisfaction surveys or as part of your loyalty program;
“Data controller” is the person or organization which, alone or jointly, determines the objectives and methods of processing your personal data;
“Online services” mean digital services offered by SOCO such as website, applications, associated services or mobile services;
“Subcontractor” is the one who processes personal data on behalf of the person, structure or organization responsible for the processing;
“Third Party” refers to any person other than SOCO and you;
“Processing of personal data” means any operation or group of operations applied to your data, regardless of the online service medium in question and the process used.
(1) REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27
2016, art. 15 to 21 and art. 23
