6. RIGHT OF WITHDRAWAL AND RETURN POLICY
6.1. RIGHT TO RETRACT
The Customer has the possibility, without reason, to cancel his order within fourteen (14) calendar days from the day of shipment of the Products ordered.
If this fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
In order to exercise his right of withdrawal, the Customer may notify his decision to withdraw and return his Product(s) to SOCO by sending SOCO, by email to the email address contact@soco.fr , a declaration unambiguous expressing the Customer's desire to withdraw or the withdrawal form duly completed, completed and signed, as available in the Appendix to these General Terms and Conditions.
The Customer can also contact Customer Service by clicking on the “Contact” button at the bottom of the SOCO Online Store home page.
This declaration must be accompanied by information relating to the Products and quantities returned as well as the name, postal address, order number, and if possible the telephone number and email address of the Customer.
SOCO will then provide the Customer with a prepaid shipping label by email (hereinafter “Prepaid Label”) so that the Products can be returned free of charge.
The prepaid label must be stuck on the return package so that the Customer can drop it off at a post office.
No return costs will be reimbursed by SOCO to the Customer if the latter decides not to use the prepaid Label provided.
In accordance with article L. 221-28 of the Consumer Code, the Customer's right of withdrawal is restricted and cannot be exercised on personalized Products that SOCO has been required to create and deliver to the Customer according to the specific specifications of this last expressed when ordering.
6.2. RETURN POLICY
As part of exercising the right of withdrawal or in the event of non-conformity of the Product, the Customer may return the Product(s) purchased by requesting an exchange or refund under the following conditions.
Each Product must, within a maximum period of thirty (30) days from registration of the return, be returned new, with all its accessories, all its labels (including the price tags) accompanied by the purchase invoice or a copy in the event of a partial return, and in its original packaging.
In the event of alteration of the Product resulting from handling other than that necessary to establish the nature and/or conformity of the Product, the characteristics or the proper functioning of the Product, SOCO reserves the right to refuse reimbursement or exchange. of the product.
SOCO will not make a refund or exchange if the Products returned by the Customer do not correspond to the Product(s) ordered or if they do not come from the SOCO Online Store.
Under no circumstances will the return of a Product result in the issuance of an electronic credit note to be used on the SOCO Online Store.
In the event of a reimbursement request, SOCO will reimburse the returned Products in accordance with the terms set out in points 6.1 and 6.2, as well as the Delivery Costs paid by the Customer by crediting the bank card or online payment method used for the payment.
In the event of an exchange, the transport costs of the first delivery will be refunded, but the transport costs of the second shipment will be invoiced according to the delivery method chosen.
In the case of a partial return of the Products, the Delivery Costs will not be reimbursed by SOCO to the extent that the Customer has benefited from the delivery service for the Products retained.
Reimbursement will take place within a maximum period of fourteen (14) calendar days following (i) the date of receipt of the Product(s) by SOCO or (ii) the date on which the Customer provided proof of shipment of the Products. Products (the date retained being that of the first of these events).
Delivery of the Product(s) exchanged will comply with the provisions of Article 5 of the General Terms and Conditions.
